Data Deletion

Last updated: 26-07-06

Use this page to request deletion or disconnection of data related to ModMount.io and connected provider apps.

Google Business Profile Disconnect

If you connected Google Business Profile to ModMount, request disconnection through the Portal support channel or by emailing help@modmount.io from an authorized account email address.

Include the business or account name and the Google Business Profile location or locations involved.

After a verified request, ModMount will use reasonable efforts to remove or disable the active connection and disassociate the connected Business Profile account from ModMount’s services within 7 business days unless provider downtime, incomplete authority verification, or required Client action prevents completion.

Disconnecting Google Business Profile may stop Google-dependent features, including review sync, reply publishing, widgets that depend on fresh Google content, reports, and generated assets that depend on Google review content. Some operational records may be retained where needed for security, billing, support, audit, compliance, dispute handling, suppression, or service integrity.

Meta / Instagram User Data Deletion

For Meta App Dashboard settings, use this public Data Deletion Instructions URL:

https://modmount.io/data-deletion

If you connected Instagram to ModMount:

  1. Sign in to the ModMount Portal.
  2. Open Integrations.
  3. Open the Instagram integration.
  4. Choose Disconnect Instagram.

Disconnecting Instagram removes ModMount’s active Instagram access token and active Instagram profile identifiers from the current connection state. Instagram publishing stops until an authorized user reconnects Instagram.

Disconnecting does not remove posts, media, comments, messages, analytics, or account data already controlled by Meta or Instagram. To manage data inside Meta or Instagram, use Meta’s account, app, business, and privacy controls.

Request Broader Account Data Deletion

To request deletion, correction, export, provider disconnection, or account closure, email help@modmount.io from an authorized account email address with:

  • Subject: Data deletion request
  • The business or account name.
  • The provider or data area involved, if the request is provider-specific.
  • A short description of what should be deleted, disconnected, corrected, exported, or closed.

ModMount verifies authority before changing account, provider, billing, support, or customer-data records.

Some records may be retained where needed for security, fraud prevention, abuse prevention, billing, tax, audit, legal compliance, dispute handling, suppression, opt-out, bounce, complaint, Do Not Contact, or service-integrity purposes. See the Privacy Policy for the current retention and deletion rules.